Frequently Asked Questions
What are the benefits of PRE BOX?
PRE BOX will help you prepare for an experience while also having fun. Knowing what to expect before you walk into a situation helps lessen anxiety and increase the likelihood of engagement and social participation.
Why is sensory play important?
1. Builds nerve connections in the brain that enable your child to complete more complex learning tasks.
2. Supports language development, cognitive growth, fine and gross motor skills, problem solving skills, and social interaction.
3. Enhances memory and can help regulate kids who are anxious or frustrated.
4. Allows kids to learn different sensory attributes, such as hot, cold, sticky, dry, wet, etc.
5. Helps develop awareness of their senses through hands-on learning.
I placed an order, when will it ship?
Subscriptions go out on the 5th of every month. We ship individual orders of boxes 2-7 business days after ordering.
What makes PRE BOX different than other sensory boxes?
PRE BOX was created by speech-langauge pathologists to prepare children for new experiences and increase emotional regulation. The boxes include visuals to help give children "tools" to enhance their communication while having fun. It also includes instructions and tips for parents on how to play with the box and prepare their child for real life experiences.
Can I cancel my order?
You can manage your subscription by logging in and going to your account page. There is a 4 month minimum term for the 6 month subscription and 2 month minimum term for the 3 month subscription. After your 4th month you can opt out whenever you’d like.
Individual orders can be canceled up to 24 hours after order is placed. Once a shipping label has been created, no refunds will be accepted for any order.
What is the return policy?
We do not accept returns at this time. However, we do understand that the boxes are meant to be loved by the recipient, so should you have any issues with your shipment, please contact us at firstname.lastname@example.org
How often will I be charged?
After your first order, you will be charged on the 1st of each month after you receive your first box. So if you order on January 5th you won’t be charged again until February 1st.
If you order a 1 month subscription, you will be charged 1 time on the day that you place your order.